Privacy Policy

At Sendy, we respect your privacy and protect the personal information you share with us when using our website, placing an order, or contacting us. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe.

1. Information We Collect

When you use our website or place an order, we may collect the following information:

  • Full name
  • Phone number
  • Email address
  • Delivery address
  • Order details
  • Payment method details
  • Customer notes or delivery instructions
  • Website usage data, such as pages visited, device type, browser type, and basic analytics data

We only collect the information needed to process your order, improve our service, and communicate with you.

2. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders
  • Contact you about your order
  • Confirm delivery details
  • Handle customer support requests
  • Improve our website and services
  • Send updates, offers, or promotions, only when allowed
  • Prevent fraud, misuse, or unauthorized activity
  • Comply with legal or tax obligations

Because apparently restaurants now need privacy policies longer than some constitutions, here we are.

3. Payment Information

If online payment is available, payments may be processed through secure third-party payment providers. Sendy does not store full card details on its own servers.

Payment providers may collect and process payment information according to their own privacy policies and security standards.

4. Cookies and Analytics

Our website may use cookies and similar technologies to improve the browsing experience, remember preferences, measure website performance, and understand how visitors use the site.

Cookies may collect information such as:

  • Device type
  • Browser type
  • IP address
  • Pages visited
  • Time spent on the website
  • Referral source

You can control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

5. Sharing Your Information

We do not sell your personal information.

We may share necessary information with trusted service providers only when needed, such as:

  • Delivery drivers or delivery partners
  • Payment processors
  • Website hosting providers
  • Analytics tools
  • Customer support tools
  • Legal or government authorities, when required by law

These parties only receive the information needed to perform their services.

6. Data Retention

We keep personal information only as long as necessary for the purposes described in this Policy, including order processing, customer service, accounting, tax records, legal obligations, and business records.

When information is no longer needed, we delete it or anonymize it where possible.

7. Data Security

We use reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

However, no online system is completely secure. We do our best to protect your information, but we cannot guarantee absolute security because the internet was apparently built by optimists.

8. Your Rights

Depending on applicable privacy laws, you may have the right to:

  • Request access to the personal data we hold about you
  • Ask us to correct inaccurate information
  • Request deletion of your personal data
  • Object to certain types of processing
  • Withdraw consent for marketing messages
  • Request a copy of your personal data
  • File a complaint with a data protection authority

To use these rights, contact us using the details below.

9. Marketing Communications

If you choose to receive offers or promotions from Sendy, we may contact you by email, SMS, phone, or other available communication methods.

You can unsubscribe or request to stop receiving marketing messages at any time.

10. Children’s Privacy

Our services are intended for general customers ordering food. We do not knowingly collect personal information from children without appropriate consent.

If we become aware that we collected personal information from a child without proper consent, we will delete it where required.

11. Third-Party Links

Our website may contain links to third-party websites or services. Sendy is not responsible for the privacy practices, content, or security of those third-party websites.

Please review their privacy policies before sharing personal information with them.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

Continued use of our website after changes means you accept the updated Privacy Policy.

13. Contact Us

For questions about this Privacy Policy or your personal information, please contact us:

Sendy Restaurant
Plovdiv, Bulgaria
Phone: 0896 896 868
Email: contact@sendy-bg.com
Website: Sendy Contact Page
Effective Date: 01/05/2026